Refunds & Returns
At The Montana Way, we want you to be completely satisfied with your purchase of Montana apparel and gifts. If for any reason you're not happy with your product, we’re here to help with a clear and simple returns and refunds process.
Please read the following policy to understand how you can return an item, the conditions for returns, and how refunds are processed.
1. Returns Eligibility
You may return your item(s) within 30 days of the purchase date for a full refund or exchange, subject to the conditions below:
- Product Condition: Items must be unused, unworn, and unwashed, in the original packaging, and in the same condition you received them. Items with visible signs of wear or that have been altered in any way are not eligible for returns.
- Proof of Purchase: A valid proof of purchase (e.g., order number, email confirmation) is required for all returns.
- Non-Returnable Items: Certain items, including gift cards, final sale items, and customized or personalized products, are not eligible for returns or refunds.
2. Return Process
To initiate a return, follow these simple steps:
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Contact Us: Send an email to hello@themontanaway.com with your order number, the item(s) you wish to return, and the reason for your return.
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Return Authorization: Our customer service team will respond within 2 business days to provide you with authorization and instructions.
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Packaging and Shipping: Securely package the item(s) in the original packaging (if possible). You will be responsible for return shipping costs unless the return is due to a defect or mistake on our part.
- Return Address & Shipping Method:
Missoula, MT 59803
We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged in transit.
3. Return Shipping Costs
- Customer Responsibility: Return shipping costs are the responsibility of the customer, unless the return is due to a product defect, damaged item, or incorrect order.
- Prepaid Return Labels: If your return is due to our error (e.g., defective or incorrect product), we will provide you with a prepaid return shipping label.
4. Refunds
Once your return is received and inspected, we will send you an email notification confirming that we’ve received your returned item. If your return is approved, your refund will be processed within 7-10 business days of receiving the returned item, and a credit will automatically be applied to your original payment method.
- Original Shipping Costs: Please note that original shipping costs are non-refundable unless the return is due to an error on our part.
- Partial Refunds: In certain cases, only partial refunds may be granted (e.g., if the item is not in its original condition, damaged, or missing parts for reasons not due to our error).
5. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the standard return process and indicate in your email that you’d like to make an exchange. We will process the exchange once we’ve received your returned item.
- Availability: Exchanges are subject to product availability. If the item is unavailable, we will issue a full refund.
6. Damaged or Defective Items
If you receive a damaged or defective item, we sincerely apologize. Please contact us at hello@themontanaway.com within 7 days of receiving the product, and we will provide instructions on how to return the item. We will offer a full refund or send a replacement at no additional cost.
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please follow these steps:
- Check Your Account: First, check your bank account or credit card statement for the refund.
- Contact Your Bank: Sometimes there is a processing delay with your bank or credit card company.
- Contact Us: If you’ve done all of the above and still have not received your refund, please contact us at hello@themontanaway.com, and we will assist you further.
9. Contact Information
If you have any questions or concerns about this policy, or if you need assistance with a return or refund, please don’t hesitate to contact our customer service team at:
- Email: hello@themontanaway.com
- Address: 123 Bridger Court, Missoula, MT 59803
- Business Hours: Monday - Friday, 9 AM - 5 PM (MST)
By making a purchase from www.themontanaway.com, you acknowledge that you have read, understood, and agreed to this Refunds and Returns Policy.